FAQ’s

To claim the free HookMe offer, sign up for the ScrubMe newsletter, wait for your code, add qualifying products worth £20 or more to your basket, add an eligible HookMe, and apply your code at checkout. Offer terms can change, so always follow the wording shown on the live offer page or email.

No. You can place an order as a guest. Creating or using an account can make future checkouts faster, but it is not required to buy from ScrubMe.

If you need to change or cancel an order, contact ScrubMe as soon as possible. We cannot guarantee changes once an order has entered processing or dispatch, but we will always try to help where we can.

First, check the offer terms, basket minimum, product eligibility and whether the code is still valid. If your code still does not work, contact ScrubMe before completing your order where possible so we can review the issue.

Yes. ScrubMe states that free delivery is available on all UK orders.

UK standard delivery is typically stated as 2 to 4 working days.

Yes. ScrubMe offers UK next day delivery for an additional charge. Orders placed before 3pm are stated to be dispatched the same working day for next working day delivery.

For standard delivery and deliveries outside the UK, orders are stated to be processed for dispatch within 2 working days, with a dispatch notification email issued within 3 working days.

Yes. ScrubMe states that it ships to more than 100 international destinations.

Estimated delivery times stated by ScrubMe are 3 to 5 working days for EU delivery and 4 to 7 working days for non-EU delivery.

ScrubMe currently states a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition you received it, unused and in its original packaging.

Contact ScrubMe first to request a return. If your return is accepted, you will be sent instructions on how and where to send your package. Items sent back without prior return authorisation are not accepted.

No. ScrubMe states that sale items and gift cards are non-returnable.

If approved, refunds are stated to be sent back to the original payment method within 14 business days of the item being returned to the warehouse. Banks and card providers may then take additional time to process the refund.

Inspect your order when it arrives and contact ScrubMe as soon as possible if the item is damaged, defective or incorrect so the issue can be reviewed and resolved.

For product routines, cleaning advice, usage guidance, videos and detailed product support, use the ScrubMe Help Centre and the dedicated product help pages rather than this store FAQs page.

You can contact ScrubMe through the Contact page. For returns questions, the current policy also lists the support email as mail@scrubme.co.uk.

Use the Help Centre first if you want quick answers, policy information, product help pages, videos or support articles. Use the contact form if your question is specific to your order, delivery issue, return or account enquiry.

Yes. If you have a question about an order, offer, discount, delivery option or return policy before buying, you can contact ScrubMe first and we will do our best to help.

Yes. ScrubMe ships internationally and states that orders can be delivered to over 100 destinations worldwide.

Yes. The shipping policy states that you will receive a dispatch notification email once your order has been processed for dispatch.

According to the refund policy, the fastest way is to return the item you have and, once that return is accepted, place a separate order for the replacement you want.

Yes. The current refund policy states that for merchandise shipped into the European Union, customers have a 14-day cooling off period to cancel or return their order, subject to the policy conditions.